Last Updated: May 21, 2026
Behavioral Trauma Recovery Center (“BTRC,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information you provide when interacting with our website, services, referral forms, intake process, and SMS/text message communications.
BTRC provides behavioral health support and care coordination services for individuals who may be experiencing emotional distress, trauma symptoms, anxiety, depression, PTSD symptoms, or other mental health concerns following accidents, injuries, or stressful life events.
This Privacy Policy is intended to explain our general privacy practices. It does not replace any required HIPAA Notice of Privacy Practices or clinical consent forms provided to clients receiving healthcare services.
We may collect the following types of information:
This may include your name, phone number, email address, mailing address, date of birth, and other contact details you voluntarily provide.
This may include referral source, attorney or law firm information, appointment details, intake information, service history, communication preferences, and information needed to coordinate services.
If you seek or receive services from BTRC, we may collect information related to your symptoms, emotional distress, trauma history, accident-related concerns, treatment needs, assessment information, and other information necessary to provide appropriate services.
When applicable, we may collect information related to a personal injury matter, law firm referral, letter of protection, lien coordination, claim status, or authorized communication with an attorney or legal representative.
When you visit our website, we may collect basic technical information such as your IP address, browser type, device information, pages visited, and general website activity.
We may use the information we collect for the following purposes:
We do not sell your personal information.
By providing your mobile number and opting in to receive text messages from BTRC, you agree that we may send you SMS messages related to appointments, referrals, intake, service coordination, reminders, and important updates.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. You may request help by replying HELP or contacting us directly.
BTRC does not sell or share your mobile opt-in information with third parties for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing purposes.
We may share information only when permitted or required, including:
We require service providers and contractors who handle sensitive information to maintain appropriate confidentiality and security safeguards.
BTRC may receive referrals from attorneys or law firms. When a client authorizes communication with an attorney or legal representative, BTRC may provide appropriate administrative updates, treatment status updates, attendance information, or authorized documentation.
BTRC does not provide legal advice. Any communication with attorneys or law firms is for coordination, referral, documentation, or authorized case-related support only.
Some information collected by BTRC may be considered protected health information or otherwise sensitive personal information. BTRC takes confidentiality seriously and follows applicable privacy and healthcare confidentiality requirements.
Clinical information is handled according to applicable laws, professional standards, consent forms, release forms, and BTRC policies.
For clients receiving healthcare services, additional privacy rights and protections may be explained in BTRC’s HIPAA Notice of Privacy Practices.
Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, and improve user experience.
You may be able to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or loss.
However, no electronic transmission or storage system is completely secure. While we work to protect your information, we cannot guarantee absolute security.
We retain information for as long as necessary to provide services, comply with legal and regulatory obligations, maintain business records, resolve disputes, and enforce agreements.
Health-related records may be retained according to applicable healthcare recordkeeping laws and professional standards.
Depending on your relationship with BTRC and applicable law, you may have the right to:
To make a privacy-related request, please contact us using the information below.
BTRC does not knowingly collect personal information from minors without appropriate parent, guardian, or legal authorization when required.
If services are provided to a minor, BTRC will follow applicable consent, confidentiality, and healthcare privacy laws.
BTRC’s website, referral forms, emails, and text messages are not intended for emergencies.
If you are experiencing a medical emergency, mental health crisis, or immediate danger, call 911 or go to the nearest emergency room. You may also call or text 988 for crisis support.
We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised “Last Updated” date.
Your continued use of our website, services, or communications after updates are posted means you acknowledge the revised policy.
Whether you’re dealing with emotional stress, or the legal side of an auto injury, BTRC is here to help. We’ll build a custom plan to support your healing — with no cost upfront for qualifying cases
